Samsung is investigating the affected models and in some cases, there has been an incorrect manipulation by users Samsung has a new crisis of image and reputation. Some of the first units of your Galaxy Fold folding cell phone are starting to break. After just two days of use in the hands of technology journalists, the flexible screen is causing serious problems and not working.
According to the first information we are talking about some of 10 affected units, but the big problem is that there are 10 units that are in the hands of some of the most popular technological media in the world. And of course, they have made it public with an alarmingly high scope and unleashed panic in Samsung.
A first analysis shows that the faults that disable the Galaxy Fold are caused by the elimination of a protective plastic layer of the flexible screen. It is protection apparently similar to the protective plastics of ordinary phones, but in the case of this special screen, it fulfills a key structural function.
Some journalists would have removed it without knowing the fatal consequences. The result is that the screen stops working correctly. It is not clear yet if Samsung adequately warns of this peculiarity in the instructions of the Galaxy Fold.
The FoldGate opens an image crisis about the reliability of flexible and mobile folding screens
But it is not the only reason why the Galaxy Folds are failing. In other cases, it seems that the fold of the screen has allowed foreign particles to get inside. This has triggered the screen to ‘get up’ slightly in that area and after a few bends have presented problems.
This case is more compromising for Samsung since apparently there is no incorrect manipulation of the Fold. Only intensive use in the real world, far from the unpolluted laboratories where 200,000 bends were tested.
In clips we have a unit of Galaxy Fold tested for less than 24 hours and it does not seem that the screen is giving failures of any kind. But it is also too early to assess adequately if you have reliability problems in the hinge or fold of the flexible screen. However, if we detect any indication of failure, we will update this information.
After one day of use… pic.twitter.com/VjDlJI45C9
— Steve Kovach (@stevekovach) April 17, 2019
Samsung is investigating all cases to determine the final causes of these failures. Keep in mind that sometimes the test devices used by journalists are not 100% final units and can be improved. In any case, it is worrying so many failures in such a short time in such an iconic model – and expensive – as the Galaxy Fold.
This means that Samsung still has room for maneuver until May 3 (day of the official launch) to put some kind of solution to the FoldGate. Which they did not do too well in previous crises like that of Note 7. A probable delay is considered.